Welcome to Ice Age DOD

Frequently Asked Questions

Who am I buying from?

The word Zamaye is derived from an African word meaning “Dawn of a New Day.” At Zamaye, we strive to bring “a new day” of customer satisfaction to the online world. Zamaye LLC is dedicated to providing the best in reliable multi-channel e-commerce, promotions and on-demand manufacturing technologies. Zamaye has served the Entertainment industry for over 20 years launching hundreds of promotions for major studios, including Columbia Tristar, Revolution Studios, Sony Pictures Entertainment and 20th Century Fox. Spiderman, Spiderman 2, Spiderman 3, Hancock and Mall Cop are but a few recent movies where Zamaye provided license merchandise and top-notch promotional services. Zamaye partners with Yovia.com to provide connections with real people through social media. At Zamaye, we realize that listening to our customers, and empowering them to spread the word is the best way to enrich people’s lives. Strategically located in the upper Midwest, we can ship anywhere in the United States quickly, and anywhere in the world in just a few days.

What is your Shipping Policy?

Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment warehouse, safely packed, and processed for shipment as quickly as possible. Please note that orders placed after 1:00pm Eastern Time will begin processing at our fulfillment warehouse the following business day. Orders with express shipping selected (2-Day or Next Day) are typically processed and shipped within 1 business day. However, please be aware that "2-Day" and "Next Day" indicates the estimated delivery time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center. For backordered items, orders begin processing as soon as the backordered item is returned to stock. You can expect your order to ship 1-2 business days after the backordered item is returned to stock. Certain items (which require special preparation for shipment, or customization) may require a longer processing time. We make every effort to accurately set this expectation by listing shipping times in the item description pages. We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please let us know by contacting us at foxecommerce@gmail.com.

Do you ship internationally?

Yes

What is your Return Policy?

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund (or replacement for Software, Movies, Music or Games). We will credit you for your shipping and handling costs, and even pay for the return shipping. You can notify us of your intent to return an item for up to 7 days from the date you receive the item. Products must be in the condition you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. Software, music, games, and movies may be exchanged for the same title only. We make every effort to be fair and accurate with all of our auctions and descriptions. Please read each auction and bid carefully. We give you the information that is supplied by our vendors. If this information is incorrect, please email us before leaving negative feedback. If there is a problem, we can work together to resolve the problem. We strive for positive feedback, harmonious relations and even some friendships. Negative feedback doesn't go away and should only be left as a last resort! We will make every attempt possible to resolve the issue if we made a mistake.(It happens). Please do not assume a mistake is intentional. Let us know if our service could be better!! Contact us at foxecommerce@gmail.com.

What Customer Service help do you offer?